Warranty / Refund & Replacement
1 Year Warranty on TWS / 6 Months Warranty on Neckband
The TRIGGR product warranty is confined to the first purchaser of the TRIGGR products only and is non-transferable. The warranty service is limited to the repair or replacement of the product and is at the sole discretion of TRIGGR warranty policy.
Warranty Policy
You can raise a warranty service request/complaint/ticket here or Email : care@getriggr.com / WhatsApp: +91-8851340679 . Our customer service team shall get back to you within 2 business days.
If the issue is not resolved through troubleshooting, you are required to self-ship the product to our warehouse and share the tracking details with us. (Self-shipping related details will be shared over your ticket status tracking link). Creovaive Ventures will not be responsible for any loss or damage during the transit to our facility.
Proof of purchase/Invoice is mandatory to be presented for availing warranty services.
Coverage
Warranty Coverage shall be limited only to provide repairs and rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without brand packaging & accessories.
Creovaive Ventures shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of TRIGGR products nor will be able to provide any repairs or replacement for such issues.
Warranty is not applicable in any of the following cases:
In case of any Physical /Liquid/Water damage to the product, customer abuse, repair by unauthorized persons, misuse/mis-handling detected, non-specified charger usage (recommended charger is of 5W to 10W capacity), any kind of breaking or cutting of wires, improper or reckless use, customer is not happy with product look/sound quality, defects due to causes beyond control like lightning, abnormal voltage or acts of God, deterioration or peeling of the color of the product due to normal wear & tear or usage, without Invoice and product not used as per instruction manual.
Creovaive Ventures shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in TRIGGR products.